Service Level Agreements

With a Vizioz support contract, you will never have to brave it alone. We can customise our service level agreements (SLAs) to meet your company's requirements, giving you complete peace of mind. Whether you need Monday to Friday support or 24/7 reliability, we are able to offer the ideal solution.

We pride ourselves at Vizioz on offering exceptional customer support as standard.

However we realise many companies want the added security and peace of mind of a formal SLA to cover every eventuality.  Our Bronze, Silver and Gold SLA's cover all the levels of support you could possibly need.

Our support team are truly dedicated, and  on the rare occasions when a customer has had a major crisis they have even worked through the night to get the customer back up and running. Thats the kind of service that puts Vizioz in a class of its own.